PRIVACY POLICY

NZ Distillery Tours | Effective October 2026

NZ Distillery Tours is operated by Gin Lovers Limited. We respect your privacy and are committed to protecting personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy law.

1. Information We Collect

When you enquire about or book a tour, contact us, or use our website, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Country
  • Preferred tour date
  • Number of guests
  • Tour type and spirit interests
  • Dietary requirements or allergy information you choose to provide
  • Information about how you heard about NZ Distillery Tours, including the name of a person who referred you where you choose to provide it
  • Other information you include in your enquiry or correspondence
  • Booking and payment information
  • Technical information about how you use our website, such as browser, device and website interaction information

Where one person makes an enquiry or booking on behalf of other guests, we may also receive personal information about those guests from the person organising the booking. This may include names, dietary requirements, accessibility requirements or other information reasonably necessary to organise and provide the tour.

Payments may be processed by third-party payment providers. NZ Distillery Tours does not need to retain your full payment card details.

2. Why We Collect and Use Your Information

We may use your information to:

  • Respond to tour enquiries
  • Plan, confirm and manage bookings
  • Process or administer payments
  • Communicate with you before, during and after your tour
  • Coordinate tour arrangements with participating distilleries, hospitality venues and transport providers
  • Accommodate dietary, accessibility or other requirements
  • Provide customer service
  • Maintain appropriate business, accounting and booking records
  • Understand how customers find NZ Distillery Tours and manage referral programmes
  • Improve our website, tours and customer experience
  • Meet our legal, safety and regulatory obligations
  • Send NZ Distillery Tours news, new tour information, experiences, special offers and other marketing communications where this purpose has been explained when your information is collected or where otherwise permitted by law

You can unsubscribe from NZ Distillery Tours marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

3. Providing Your Information

Providing personal information is generally optional. However, some information is necessary for us to respond to your enquiry, confirm a booking or safely provide a tour.

If required information is not provided, we may be unable to provide the requested service.

4. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary to organise and provide your tour or operate NZ Distillery Tours. This may include sharing relevant information with:

  • Participating distilleries and hospitality venues
  • Transport providers
  • Travel agents or tour operators involved in your booking
  • Payment processors
  • Website, email, booking and other technology providers
  • Professional advisers and service providers supporting our business

We will only share information that is reasonably necessary for the relevant purpose.

For example, we may provide a participating venue with your group size and relevant dietary requirements so they can prepare for your visit. We may also provide a transport provider with information required to coordinate your pickup or tour.

We may also disclose personal information where required or permitted by New Zealand law.

5. Overseas Service Providers

Some of the technology and service providers we use may store or process personal information outside New Zealand.

Where required by the Privacy Act 2020, we will take reasonable steps to ensure that personal information disclosed overseas is appropriately protected.

6. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels and similar technologies to help the website function, understand how visitors use the site, improve our services and measure the effectiveness of our advertising and marketing.

These technologies may collect information such as pages visited, how you arrived at our website, interactions with pages, links and forms, approximate location, device and browser information, and other information about your use of the website.

We may use third-party analytics, advertising and social media services to help us understand our audience, measure advertising performance and show relevant NZ Distillery Tours advertising to people who have visited or interacted with our website.

These third-party providers may use cookies, pixels or similar technologies and may process information in accordance with their own privacy policies.

You can control or delete cookies through your browser settings and, where available, through the privacy and advertising controls provided by the relevant third-party service. Disabling some technologies may affect how parts of the website function.

7. Protecting Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Personal information may be stored electronically using trusted service providers and systems used to operate NZ Distillery Tours.

While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining customer relationships, marketing NZ Distillery Tours, administering bookings and referrals, and meeting our business, accounting, tax and legal obligations.

Where you unsubscribe from marketing communications, we will stop sending you marketing communications. We may retain limited information necessary to record and respect your unsubscribe request.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

9. Accessing or Correcting Your Information

Under the Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information you believe is inaccurate or incomplete.

To make an access or correction request, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before providing access to personal information.

10. Privacy Complaints

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us first so we have an opportunity to address the issue.

You also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, marketing practices or legal obligations.

The current version will always be available on the NZ Distillery Tours website, with the effective date shown at the top of the policy.

12. Contact Us

NZ Distillery Tours

Operated by Gin Lovers Limited

Email: joinus@nzdistillerytours.co.nz

New Zealand